![]() Armando, in the kitchen, made me some of the best fish tacos while at the pool. Noah, also at the pool, went out of his way to roll me a fresh towel while I was at the pool stand, just to watch me unroll it right in front of him (as he passed it to me, he made mention that it was "a 5 star roll".I can appreciate his mentality and care to every towel, which, at this point of his day, he was almost up to his eyeballs with them). They both were hospitable and never once made my requests seem like a burden. The pool service was clearly stretched thin (covid staffing, totally understandable), but there are definitely a few I wish to make mention of: Zanobe and Kody shined at the serenity pool with their attentiveness and genuine care/concern in regards to meeting my preferences (which was a challenge to say the least: mix of sun and shade, away from groups/children screaming). ![]() She was prompt, courteous and genuinely interested in helping us/hearing how our experiences were. ![]() Anna, at concierge, helped coordinate multiple days of activities, even (patiently) assisting when plans had to be moved around. A few individuals listed below have also stood out so far. I wish I knew who was assigned our room: they really impressed us with their proactivity. What attention to detail, brava to the housekeeping team. Housekeeping team was so very thoughtful with their daily service: I had unintentionally left coffee in the pot when heading to the pool for the day but came back to find not only was the pot/filter clean, but the coffee maker had been put back nicely and everything surrounding it was in order. Testing to get here was extremely stressful but once here, what a relief! Our room was cleaned nicely, daily: any dishes (intentionally or unintentionally) left behind were cleaned/put away, tea towels refolded and put back to their hanging position, obviously trash and dirty linen was picked up, water bottles in the fridge were refilled without asking, detergent/dryer sheets are provided so you can skip a trip to the store if you want to wash any clothes during your stay (love this!!), maui coffee was supplied in the kitchen (what a nice touch).
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